User Research

2015 - present

In addition to managing and actively working on UX/UI design for clients, I frequently run concept validation and usability testing research sessions. Clients I’ve worked with include: Nestle, Syfy Channel, American Express, Play Network, Oscar Health, Planned Parenthood and MasterCard.

I believe research is a critical part of the design process. I enjoy being deeply involved in this work particularly because I love seeing how people react and interact with products that are still in the process of being shaped.

My responsibilities include:

• Creating research plans  
• Choosing test cases and scenarios
• Devising methodologies 
• Creating discussion guides
• Managing test prototype creation
• Moderating research sessions
• Research synthesis

Moderating a research session for syfy.com

An example of a discussion guide I wrote